Answers, before you ask.

Ana's Cleaning Services cleans homes in Durham, Raleigh, Chapel Hill, Carrboro, Cary, Apex, Morrisville, Holly Springs, Wake Forest, Creedmoor, Hillsborough, Mebane, Pittsboro and Roxboro, plus the communities around them. Enter your ZIP code in the booking form to check your address.

Book online at www.anascleaning.com/book: enter your bedrooms, bathrooms and ZIP code to see your exact price, then pick a date. Prefer to talk to someone? Call or text us at 919-641-8360.

Yes. Our office has Spanish-speaking reps, and we can arrange your service in Spanish if you ask. Call or text 919-641-8360. Sí, hablamos español.

We appreciate you trusting us in your home and take great care with your belongings. In the unlikely event that something does break while the crew is at your home, please reach out to us within 48 hours by email (info@anascleaning.com) and we will make it right.

Yes! We love all sorts of animals, although sometimes they don't quite love us. If you feel that your pet won't tolerate having a crew inside of their home, please make temporary arrangements prior to our arrival.

No. We are only open Monday through Friday, from 8am to 4pm.

You can reach us by text at 919-641-8360 - it's a quick and convenient way to communicate with us for general questions. Text or email both work, so pick whichever feels easiest.

You may also receive automated text messages from us for:

• Invoice Is Ready: We may also send a link via text message when your invoice has generated.
• Appointment Reminders: Confirm your upcoming scheduled service.
• Arrival Updates: Get notified about your team's expected arrival time, when they're on their way, and when they've finished cleaning.

We're here to make staying in touch as seamless as possible!

The best way to reach us for general inquiries is via email at info@anascleaning.com. You can also give us a call or text us at 919-641-8360.

Every room is dusted, vacuumed and mopped. Kitchens and bathrooms get fully sanitized: counters, sinks, stovetops, toilets and fixtures. We bring all the supplies and equipment, and you can add extras like inside-oven or inside-fridge cleaning while you book.

Yes. Every team member is background-checked, and the same checklist follows your home whoever we send.

Not always, and we'd rather be upfront about that. Crews can shift from visit to visit, so we build a checklist for your home covering how you like things done, and every crew works from it. We also try to send at least one cleaner who's been to your home before.

Whether or not you're home during the cleaning is entirely up to you! As long as we have access to your home (like a door code or a key) and a way to lock up once we're done, there's no need for you to be present.

Of course, if you prefer to stay home while we clean, you're more than welcome to do so! Whatever works best for you, works for us!

Absolutely! You can leave specific instructions for the team by placing a note somewhere they can easily find it. Alternatively, you can call or text us at 919-641-8360 or email us at info@anascleaning.com, and we'll be happy to pass along any additional instructions to the team before they arrive. We're here to make sure everything is done just the way you like it!

Yes, we bring all the tools and supplies needed to clean your home, and your first cleaning comes with a free microfiber cloth while supplies last. If you'd like us to use your own supplies, that's perfectly fine! Just leave them out for the team with a note explaining how and where to use them.

Please keep in mind that we cannot guarantee our work if we're required to use your equipment or cleaning products.

We're unable to guarantee an exact arrival time, such as 12 PM. Instead, we provide estimated timeframes for when our cleaning crew may arrive:

• 8:00 AM - 12:00 PM
• 12:00 PM - 4:00 PM

Please note, these are estimates and not exact times. Factors beyond our control (e.g., traffic, delays at prior stops) may result in the crew arriving slightly earlier or later than anticipated.

On the day of your service, we'll send you a text message with a more specific arrival window, and you'll also receive a tracking link to keep up with the crew's progress in real-time and see when they're on the way.

If we anticipate any significant delays, we'll notify you as soon as possible. Thank you for your understanding!

We completely understand how valuable your time is and always strive to arrive within the estimated timeframe we provide. However, there are times when a home takes longer to clean than expected, which can occasionally cause delays in our schedule.

We know how frustrating it can be to adjust your day around an expected arrival, only for the crew to arrive later than anticipated. Please know that we do our best to notify you in advance if we expect a delay in reaching your home.

As a reminder, if you're unable to be home during your cleaning, that's no problem at all! As long as we have access to your home (like a door code or a key under the mat), we can let ourselves in and lock up once we're finished. This way, you can carry on with your day without waiting on us.

It sounds like our MicroClean service might be just what you're looking for! This low-cost, high-impact option focuses exclusively on your kitchen and bathrooms, giving them the detailed attention they deserve.

Unfortunately, we don't offer wet vacuuming or specialized carpet cleaning services at this time. We do, however, provide general carpet vacuuming using our commercial-grade vacuum cleaner as part of our regular cleaning services.

Tell us within 24 hours and we re-clean free. A team comes back to fix any area we missed or didn't clean well, at no charge.

Section D of our Terms of Service has the full details.

There's no set limit. We'll come back to touch up missed areas as many times as it takes to get them right.

If return visits for minor issues become excessive, we may ask for extra payment on future cleanings or stop offering re-cleans for that home, as our Terms of Service explain. Extras you add to a re-clean visit are charged as usual.

A re-clean covers the cleaning you booked. It doesn't cover:

• Requests made more than 24 hours after your cleaning
• Items outside the cleaning you booked
• Free cleanings
• Homes that aren't in standard condition, such as biohazards or hoarding

These match section D of our Terms of Service.

Accidents, while rare, can happen. If something gets damaged during your cleaning, our crew will notify us right away so we can reach out to you as soon as possible to discuss the issue and find a fair resolution.

If you discover any damage after we've finished, please notify us within 48 hours of your cleaning. Unfortunately, we're unable to assist with damages reported beyond this timeframe.

For more details on how we handle damage claims, please review our Terms of Service at www.anascleaning.com/terms-of-service. Be sure to check Section 2, Paragraph F for specifics on what to expect after a damage report.

We appreciate your understanding and cooperation in helping us address these rare situations quickly and fairly!

The easiest way to pay is through our secure payment page at www.anascleaning.com/pay. Simply enter the amount you owe and pay with your credit or debit card.

If you prefer, we can send an invoice directly to your email, giving you the option to pay via ApplePay or credit/debit card.

After your first cleaning, you can also pay with cash or ACH bank transfer. We no longer take checks from new clients.

We're happy to accommodate whatever payment method works best for you!

Absolutely! You're welcome to leave a tip in whichever way works best for you:

• Cash: You can hand it directly to the cleaning crew.
• Invoice: Add the tip when you pay the invoice we send after your service.
• Online: Use our secure payment page at www.anascleaning.com/pay to include a specific tip amount for the team.

Your generosity is always appreciated by our hardworking cleaning professionals!

Ana's Cleaning Services keeps 0% of any tips made to our teams. Tips are tracked by team and distributed through payroll so every dollar reaches the team that cleaned your home.

We understand that life can be unpredictable. You can cancel any time and your payment is fully refundable. The only penalty is a $25 fee for canceling or changing your cleaning after 8 AM the day before. Rescheduling before then is free, though the new visit may use our flexible 8 AM-4 PM window.

North Carolina residential cleaning services are sales-tax exempt, so residential invoices do not include a sales tax line. Commercial accounts are handled through our separate commercial workflow where applicable taxes may apply.

Yes. Share your link from your client portal. When a friend books and finishes their first cleaning, you both get $50 toward a future cleaning.

Every third friend who cleans with us also earns you a free cleaning, worth up to $250. Have a friend's code? Enter it at www.anascleaning.com/refer.

ACH bank transfers are available for returning customers after the first cleaning. New clients use credit card, debit card, Apple Pay, Google Pay, or gift card for the initial visit.

Yes. After your first clean, weekly service saves 30%, service every 2 weeks saves 20%, and monthly saves 10% off standard pricing.

We offer special discounted rates for clients who schedule services on a regular rotation: weekly, every two weeks, every three weeks, or monthly (every 4 weeks). Recurring discounts start with the second cleaning after the initial visit.

Here's how it works:

• Weekly clients receive the largest recurring discount, followed by service every 2 weeks.
• Every 3 weeks and monthly receive the lighter recurring discount.
• We can come every 5 or 6 weeks if you'd like, and each of those visits is priced like a first cleaning.
• If the time between cleanings runs past 4 weeks, that cleaning is priced like a first cleaning.

Once you resume your regular cleaning schedule, your discounted rate will return as well.