Questions?
Answers. 

Ana's Cleaning Services cleans homes throughout Durham, Hillsborough, Bahama, Chapel Hill, Carborro, Raleigh, Morrisville, Cary, Apex, Wake Forest, and Creedmoor, North Carolina. Beginning in 2022, we have also expanded into Mebane, with limited availability.

Yes! We appreciate you trusting us in your home and understand that we must take great care in protecting all of your belongings. In the unlikely event that something does break while the crew is at your home, please reach out to us within 48 hours by email (info@anascleaning.com).

Yes! We love all sorts of animals, although sometimes they don't quite love us. If you feel that your pet won't tolerate having a crew inside of their home, please make temporary arrangements prior to our arrival.

No. We are only open Monday through Friday, from 8am to 4pm.

We provide special, discounted rates for all services scheduled on a regular rotation either every week, every two weeks, or every four weeks. If you skip a service or reschedule for a later date, a higher rate will apply. In other words, if your regular recurring cleaning service exceeds the one month mark (every 4 weeks), then the cleaning service rate will revert back to the initial cleaning service amount, minus any premium add-ons, unless you wish you include them. Afterwards, if you continue receiving regular, recurring services, the price will revert back to your respective rate.

We're still following all of the safety precautions that have been laid out by the CDC. This includes wearings masks, gloves, frequent handwashing, etc. You can learn more about our coronavirus policies by visiting www.anascleaning.com/coronavirus

Certainly! Our company phone number allows for texting, so if you need to communicate with us that way, it will be perfectly fine. That being said, we do prefer all initial inquiries be handled through email or through a phone call. Once we get to know you a bit more, we can start texting. :)

The best way to reach us is via email at info@anascleaning.com. You can also give us a call at 919-641-8360, or even send us a text, if you'd like.

Whether or not you're home when the cleaners arrive to clean is completely up to you. As long as we have a way into the home, such as a door code or a key, and have a way to lock up once we're finished, there would be no need for you to be present. If you'd like to stick around during the cleaning, you may certainly do so as well, just please be sure to follow social distancing guidelines.

Absolutely. Feel free to leave the home cleaners a note somewhere they can easily find it. You may also give us a call at 919-641-8360, and we can pass along any extra instructions to the team that goes out to clean your home.

Yes. We will arrive with all of the necessary tools and supplies to clean your home. If you prefer we use some of your own supplies, that's perfectly fine as well. Please be sure to leave your supplies out for the crews with a note providing instructions on how and where to use them. Please keep in mind, we are not able to guarantee our work if we are required to use your equipment or cleaning supplies.

Unfortunately, we can not guarantee a specific arrival time, for example: exactly at 12 PM. Instead, we provide estimated timeframes in which the cleaning crew may arrive anytime in between. These timeframes are: 8:00a - 12:00p 12:00p - 3:00p Keep in mind, these timeframes are just estimates and are not guaranteed. Reasons beyond our control may affect the timeframe we provided which could mean the cleaning crew may arrive a little bit earlier or a little bit later than we anticipated. If we expect that we won't arrive within the timeframe we provided, we will reach out and notify you as soon as possible.

We understand just how valuable your time is and will always do the very best we can to make sure we arrive within the estimated timeframe we provide. Unfortunately, every now and then we end up running into a home that takes quite a bit longer to clean than anticipated. As a result, this can oftentimes cause delays in the timeframes we sent out. We know how frustrating it can be to plan out your day waiting for the crew and then not have them arrive within the previously discussed timeframe. We will always do our best to notify you in advance if we believe that the team is going to arrive late to your home. Also, please keep in mind, as long as we have a way into the home, such as a key under the mat, or a door code—then there is no need to be present during your cleaning service. We can even lock up for you, should you still be away when we finish cleaning.

It sounds like you may be interested in our Micro-Clean service. It's a small-cost, but big-impact service that places all of the focus on only your kitchen and bathrooms. You can book a Micro-Clean by visiting www.anascleaning.com/microclean

Sadly, no. At this time we are only offering a general vacuuming of your carpets with our commercial-grade vacuum cleaner. We do not provide any seperate wet vacuuming or carpet cleaning.

Your satisfaction is always 100% guaranteed at Ana's Cleaning Services. If you are not satisfied with the cleaning service we provided, please reach out to us within 24 hours of your service. We'll come back out to your home and touch-up any missed or improperly cleaned areas as soon as possible. We won't stop trying until we make it right for you.

We will come back out to reclean any missed areas as many times as it takes until we get it right, within reason. We do reserve the right to increase the budget/time needed for future cleanings, however, should recleans be requested excessively. We also reserve the right to void any future recleans at our discretion.

Services that took place more than 24 hours ago Items not included on our checklist Cleanings in which we're obligated to use the clients own supplies and equipment Free cleanings Re-cleans Homes not in standard conditions, such as biohazards, excessive cluttering, etc. Post construction/renovations Homes that had maintenance or projects being done while we were cleaning Move-out/in cleanings that coincided with the movers coming in and out of the home

Sadly, accidents do happen from time to time. Our cleaning crews know to always give us a heads up in the unlikely event that something does break in your home. We'll reach out as soon as possible to notify you about any damages, as well as go over the next steps we can take to make sure you get a fair resolution. If we somehow did not notice that something was damaged after we finished cleaning, please notify us within 48 hours of your cleaning date. Please refer to our terms of service page here: www.anascleaning.com/terms-of-service. On our terms of service page, scroll down to Section 2, Paragraph F, for more information on what happens next after a damaged item has been reported to us. If you wait longer than 48 hours to report any damaged items to us, we will not be able to provide any assistance.

The easiest way to pay is by visiting our secure payment portal at www.anascleaning.com/pay-online. Simply write in the amount you owe and make the payment with your credit or debit card. You can also request for us to send an invoice to your email address that also lets you pay via ApplePay, a credit/debit card or bank transfer. After your initial cleaning service, if you'd like to pay via a check or cash, that option will become available to you as well.

Certainly! Feel free to give them cash directly, or use our websites payment portal at www.anascleaning.com/pay-online to write in a specific tip amount for them.

Ana's Cleaning Services keeps 0% of any tips made to our cleaners. We will always make sure every dollar received in tips gets distributed to the corresponding team.

We understand that life can be very unpredictable and you may have to postpone or outright cancel a service. In the event that you need to cancel or reschedule, please notify us at least 1 business day prior to your service date so we can remove you from the schedule. Any last-minute cancellations not received 1 business day prior to the service date are subject to our $25 cancellation fee.

Yes. If you need to pay for your cleaning service in installments, you may do so via our payment portal. We've partnered with Affirm to provide flexible financing options.