Privacy Policy

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1. Your Privacy Rights

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. Throughout this Privacy Policy, we’ll use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user. This Privacy Policy applies to the website of Ana’s Cleaning Services, Inc. (“Ana’s Cleaning Services”) and all related sites, applications, and services regardless of how you access or use them.

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2. Scope and Consent

You accept this Privacy Policy when you sign up for, access, or use our services, including, but not limited to, our technologies, processes, or functions offered on our website and all related sites, applications, customer service team, cleaners, and third-party vendors, all of which we refer to simply as our “Services.” This Privacy Policy is intended to govern the use of the Services by our users (including, without limitation those who use the Services in the course of their trade or business) unless otherwise agreed through contract.  We may amend this Privacy Policy at any time by posting a revised version on our website.

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3. Collection of Personal Information

We collect the following types of personal information in order to provide you with the use of the Services, and to help us personalize and improve your experience.

A. Information We Collect Automatically

When you use the Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us may include, but is not limited to, the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information. We also collect anonymous information through our use of cookies and web beacons. 

B. Information You Provide to Us

We may collect and store any information you provide us when you use the Services, including when you input or add information on a web form, add or update your account information, participate in community discussions, chats, or dispute resolutions, or when you otherwise correspond with us regarding the Services. When you use the Services, we also collect information about your transactions and your activities. In addition, if use the Services, we may collect the following types of information: - Contact information, such as your name, address, phone, email and other similar information. - Financial information, such as the full bank account numbers and/or credit card numbers that you provide to us when you use the Services.

We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to a survey, your interactions with members of the Ana’s Cleaning Services corporate family or other companies (subject to their privacy policies, terms of service, and applicable law), Additionally, for quality and training purposes or for its own protection, Ana’s Cleaning Services may monitor or record its telephone conversations, correspondence, or other communication with you or anyone acting on your behalf. By communicating with Ana’s Cleaning Services, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.

C. Information from Other Sources

We may also obtain information about you from third parties such as credit bureaus and identity verification services.  You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook, Instagram, Twitter, Snapchat). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your Ana’s Cleaning Services account and authorizing Ana’s Cleaning Services to have access to this information, you agree that Ana’s Cleaning Services may collect, store and use this information in accordance with this Privacy Policy.

D. Authentication and Fraud Detection 

In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with the Services. We may also evaluate your computer, mobile phone or other access device to identify any malicious software or activity.

E. Using Your Mobile Device 

We may offer you the ability to connect with the Services using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices. When you download or use our mobile applications, or access one of our mobile optimized sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, you should contact your mobile service carrier or the manufacture of your particular device.

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4. How We Use the Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to: - provide our Services; - process transactions and send notices about your transactions; - verify your identity, including during any account creation and password reset processes; - resolve disputes, collect fees, and troubleshoot problems; - manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities; - detect, prevent or remediate violations of policies or applicable user agreements; - improve the Services by customizing your user experience; - measure the performance of the Services and improve their content and layout; - manage and protect our information technology infrastructure; - provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences; - contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging; - perform creditworthiness and solvency checks, compare information for accuracy and verify it with third parties.

We may contact you by phone, mail, email, text, or other means to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts and promotions, and inform you about the Services and the services of our corporate family. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialed or prerecorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.

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5. Marketing

We may combine your personal information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by emailing us at info@anascleaningnc.com, or by following the directions that may be provided within the communication or advertisement.

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6. How We Use Cookies and Similar Technologies

When you access our website or use our Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, e-tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to better serve you as a customer – for example, we may use these to customize Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and Services. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and Services.

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7. How We Protect and Store Personal Information

We store and process your personal information on our computers in North America, Asia, Europe and elsewhere in the world where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

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8. How We Share Personal Information with Third Parties

We may share your personal information we collect from you, including your name, contact details, and transactions and activities, with:

• members of the Ana’s Cleaning Services corporate family;

• credit bureaus and collection agencies to report account information, as permitted by law;

• companies that we plan to merge with or are acquired by;

• law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Ana’s Cleaning Services or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms of Service;

• other unaffiliated third parties, for the following purposes:

• to customer service for customer service purposes, including to help service your accounts or resolve disputes (e.g., billing or transactional); and

• to service providers to enable them to support our business operations, such as fraud prevention, bill collection, operations, marketing, customer service and technology services

• other third parties with your consent or direction to do so.

 

10. How You Can Contact Us about Privacy Questions

If you have questions or concerns regarding this Privacy Policy, you should contact us by email at info@anascleaningnc.com.